Return & Refund Policy

Last updated: January 28, 2025

1. Refund Eligibility

You are eligible for a full refund if you meet the following conditions:

1.1 Time Frame

• Refund requests must be made within 7 days of your initial purchase
• The 7-day period begins from the date of account activation
• Requests made after 7 days will not be eligible for refunds

1.2 Eligible Circumstances

• Technical issues that prevent service functionality
• Service not meeting advertised specifications
• Inability to access the service due to compatibility issues
• Dissatisfaction with service quality or content
• Change of mind within the 7-day period

2. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

2.1 Policy Violations

• Account suspension or termination due to Terms of Service violations
• Sharing account credentials with unauthorized users
• Attempting to resell or redistribute our service
• Using the service for commercial purposes without authorization

2.2 Technical Issues on User End

• Insufficient internet bandwidth or connectivity issues
• Incompatible devices (when compatibility was clearly stated)
• User error in setup or configuration
• Issues caused by third-party software or VPN conflicts

2.3 Time-Based Restrictions

• Requests made after the 7-day refund period
• Partial refunds for unused portions of subscription periods
• Refunds for promotional or discounted subscriptions (unless specified)

3. How to Request a Refund

To request a refund, please follow these steps:

3.1 Contact Methods

• Email: Send a refund request to support@cheapiptvus.com
• WhatsApp: Message us at +447380350399
• Live Chat: Use the live chat feature on our website

3.2 Required Information

Please include the following information in your refund request:

• Your account username or email address
• Order/transaction ID or payment reference
• Date of purchase
• Reason for refund request
• Any relevant screenshots or error messages (if applicable)

4. Refund Processing

4.1 Review Process

• All refund requests are reviewed within 24-48 hours
• Our support team may contact you for additional information
• We may attempt to resolve technical issues before processing the refund

4.2 Processing Time

• Approval: Refund approval notification within 2 business days
• Processing: Refunds processed within 3-5 business days after approval
• Bank Processing: Additional 3-7 business days depending on your bank

4.3 Refund Method

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Cryptocurrency: Refunded in USD equivalent to original wallet
• Bank Transfer: Refunded to the original bank account

5. Account Termination

Upon refund approval:

• Your account will be immediately deactivated
• Access to all services will be terminated
• Account credentials will become invalid
• All associated data will be removed from our systems

6. Partial Refunds

We do not offer partial refunds for unused portions of subscription periods. Our refund policy is designed as an all-or-nothing guarantee within the first 7 days of service.

7. Renewal and Auto-Billing

Please note:

• We do not offer auto-renewal services
• All subscriptions are one-time payments for the specified period
• You will need to manually renew your subscription before expiration
• No automatic charges will be made to your payment method

8. Dispute Resolution

If you disagree with our refund decision:

• You may escalate the matter to our management team
• Provide additional documentation supporting your claim
• We will conduct a secondary review within 5 business days
• Our final decision will be communicated in writing

9. Chargebacks and Payment Disputes

Before initiating a chargeback with your bank or payment provider:

• Please contact our support team first
• Most issues can be resolved quickly through direct communication
• Chargebacks may result in account suspension and additional fees
• We prefer to resolve disputes amicably through our refund process

10. Special Circumstances

10.1 Technical Issues

If you experience technical difficulties:

• Contact our support team immediately
• We will work to resolve issues within 24 hours
• Extended downtime may qualify for service credit or refund
• Document any persistent problems with screenshots

10.2 Service Changes

If we make significant changes to our service:

• Existing subscribers will be notified 30 days in advance
• You may request a refund if changes significantly impact your experience
• Refund eligibility will be evaluated on a case-by-case basis

11. Contact Information

For refund requests or questions about this policy:

• Email: support@cheapiptvus.com
• WhatsApp: +447380350399
• Live Chat: Available 24/7 on our website
• Response Time: Within 24 hours for all inquiries